Sr. Account Manager

Our client  is a premium programmatic full stack ad platform that’s rapidly expanding. They are in need of an experienced Sr. Account Manager with good technical skills – working with publishers, brands and agencies .

This tech savvy Account Manager, who is part of the Professional Services team, plays an important role in customer acquisition and retention.  Your main responsibilities will be:

• Pre and post sales support
• Onboarding and training of medium and high priority customers
• Strategic consultant on customer’s business decisions
• Manage relationship with customers
• Proactive outreach to customer to inform about features, trends
• Schedule and prepare onsite meetings/check-ins
• Work with customer and write product/feature requirements
• Keep sales informed about health of customer and/or issues
• Inform sales about potential upsell opportunities

We strive to hire the smartest and brightest. To be successful in this role, you should have experience or aptitude in:

• 2-4 years in Customer Service or similar customer facing role, including troubleshooting and/or problem solving
• Very good understanding of the ad serving, programmatic, RTB  and products like video and mobile.
• At least 2 years background in a customer consulting role
• Ability to manage several projects in parallel in high pressure situations
• Have an understanding of web technologies. Experience in html, JavaScript, SQL and any other Web oriented programming language is a big plus.
• Great flexibility and Outside the Box thinking to quickly adapt to customer needs and request